Application Support and Maintenance for OpenText Content Server
OpenText Content Server application support and maintenance from Supai provides you with the support, services and expertise you need to effectively operate and maintain your existing Content Server environment.
Does your internal help desk struggle to handle your Content Server requests? Is your vendor support slow and difficult to use without a high level of internal expertise? Are you unable to find OScript contract programmers?
Our team of experienced of software engineers, system administrators and OpenText consultants will assist you with day-to-day operations and maintenance, as well as provide a first port of call for any general support requests you may have.
Guaranteed to deliver
With Supai’s Application Support and Maintenance program for Content Server, you will be guaranteed help. We are 100% Content Server engineers and are able to resolve many issues on first-call basis. We are quick to respond and even handle all interactions with the vendor regarding opened tickets. With a team of fully trained OScript programmers that you have an open line to, getting help for your Content Server will never be easier.
We handle ticket-based support requests and (optionally) preventive maintenance on your Content Server implementation. The financial arrangement is an hourly rate for a minimum number of hours per month.
Exceptional value for money
Our cost effective service provides you with a high level of technical expertise at the lowest possible cost. You will save money in your support budget and deliver better service to your business users.
- Response to tickets and support requests at any time (up to 24/7 coverage)
- 50% - 70% lower price than market averages
- You do not have to work with temporary staffing agencies or pay high training costs
- Solve the problem of high support costs
- Support queue monitoring
- Private support e-mail address
- Access to highly trained experts
To learn more about our products and services, why not contact us?
T: +1 (702) 418-3144
F: +1 (702) 270-3009